Frequently Asked Questions

Contact our sales team to set up your account. We'll walk you through the platform, help you configure your first event, and assign you a dedicated account manager. Most organizers are up and selling within a day.

Big Tickets does not require subscriptions or monthly platform fees. You pay per ticket sold. For organizers with custom pricing or tailored services, we may use a service agreement, but there are no long-term subscription commitments.

Most organizers can create and publish an event in 15 to 30 minutes. Add your event details, configure ticket types and pricing, customize your event page, and you're ready to start selling. For more complex events with reserved seating or multiple ticket tiers, our team is happy to help with setup.

Big Tickets supports all types of events: concerts, festivals, fairs, conferences, fundraisers, sporting events, theater productions, food and wine events, tours, and more. Whether you're hosting 50 people or 50,000, our platform scales to meet your needs.

Yes. We offer personalized demos where we walk you through the platform and answer your questions. Request a demo at a time that works for you.

Our standard rate is $1.49 + 2.5% per ticket as a service fee, plus 3% credit card processing on all transactions. There are no setup fees, no subscriptions, and no hidden costs. We also offer custom pricing for high volume events. View full pricing details.

Your choice. By default, fees are passed to attendees at checkout, which means selling tickets costs you nothing. You can also choose to absorb the fees into your ticket price, or split them however you'd like. Configure this setting per event or per ticket type in your dashboard.

Yes. If your event is free, there are no service fees and no processing fees. List and manage free events at zero cost. The same applies to complimentary tickets you issue for paid events.

Often, yes. Registered nonprofits and qualifying recurring events may be eligible for reduced service fees. Contact our team to discuss your organization's needs and see if you qualify.

On a $50 ticket, Big Tickets fees total approximately $4.12 (8.2%), compared to Eventbrite at $5.09 (10.2%) and Ticketmaster at $12 to $15 or more (25 to 30%). We also don't charge subscriptions or monthly fees, and we include all platform features at every pricing level. See the full comparison.

Yes. As a marketplace facilitator, Big Tickets automatically calculates, collects, and remits sales tax in compliance with state laws. You don't have to worry about tax collection or filing for your ticket sales.

Payouts are sent via direct deposit. The standard schedule is post-event settlement, with pre-event and custom payout options available for qualifying events. We'll set this up when you onboard based on your preferences and event timeline.

Yes. We offer advance payout options so you can access your ticket revenue before the event takes place. This is especially helpful for events with significant upfront costs. Talk to your account manager about setting up a payout schedule that meets your cash flow needs.

Attendees can pay with all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus digital wallets including Apple Pay, Google Pay, PayPal, and Venmo. Offering multiple payment options helps reduce cart abandonment and makes checkout faster.

Big Tickets provides a default payment processing setup so you can start selling immediately. If you have an existing merchant account and prefer to use your own processor, we support integrations with several major providers. Contact our team to discuss your processing needs.

Yes. We use PCI-compliant payment processing with encryption and tokenization to protect every transaction. Credit card data is never stored on our servers. Your attendees' payment information is secure.

You control refunds from your dashboard. Issue full or partial refunds at your discretion with just a few clicks. You set your own refund policy, and we give you the tools to enforce it. Service fees are generally non-refundable unless otherwise specified in your agreement.

Big Tickets supports general admission, reserved seating, timed entry, multi-day passes, VIP packages, group tickets, early bird pricing, and add-ons like parking or merchandise. You can create as many ticket types as you need and set different prices, quantities, and availability windows for each.

Yes. Create unlimited promo codes with percentage or dollar-off discounts. Set usage limits, expiration dates, and restrict codes to specific ticket types. You can also create hidden ticket types that are only accessible via a special link or code.

Yes. Our reserved seating feature lets attendees choose their exact seats from an interactive seating map. We can build custom seating charts for your venue, or you can use our tools to create your own. Learn more about reserved seating.

Track sales, revenue, and attendance in real time. View detailed breakdowns by ticket type, time period, and marketing channel. See where your buyers are coming from with referral tracking, analyze new vs. returning attendees, and access geographic insights showing where your audience lives. Export reports anytime.

Yes. Add your logo, images, videos, and custom descriptions. Choose colors that match your brand. Your event page is mobile-responsive and optimized for conversions. For advanced customization, you can also embed our ticket widget directly on your own website.

Big Tickets integrates with Bandsintown, Spotify, Facebook Pixel, Google Ads, AdRoll, and various CRM and email marketing platforms. These integrations help you promote your events and track marketing performance. Need a custom integration? Let us know.

Issue comp tickets directly from your dashboard. Add recipients individually or import a list via CSV for bulk distribution. Comp tickets are always free with no service fees or processing charges.

Use our free Eventpro app, available for iOS and Android. Scan QR codes, Apple Wallet passes, and Google Wallet passes using your phone's camera. The app works offline, syncing data when you're back online. Add unlimited team members to scan simultaneously at multiple entry points. Learn more about Eventpro.

Yes. The Eventpro app includes box office features for on-site ticket sales. Accept card payments using Square Terminal or track cash sales. All box office transactions sync with your online sales in real time.

Yes. The Big Tickets app lets attendees store their tickets in a mobile wallet, access event information, and check in quickly at your event. Tickets can also be added to Apple Wallet and Google Wallet. Learn more about the Big Tickets app.

Yes. For high-volume events, we offer professional scanning hardware rentals including dedicated barcode scanners and tablets. This equipment is faster than phone scanning and ideal for large festivals and venues with high throughput requirements. Contact us to discuss your on-site hardware needs.

Our Atlanta-based support team is available via phone and email. Call us at 888-318-2752, email support@bigtickets.com, or browse our online documentation for self-service help.

Yes. Every organizer is assigned a dedicated account manager who provides personalized support, helps with event setup, and is available throughout the ticket sales lifecycle.

Yes. Our ticket buyer support team handles attendee inquiries about orders, ticket delivery, and account questions. This acts as an extension of your team, fielding requests so you can focus on running your event. For event-specific questions (like parking or schedules), we route attendees back to you.

Yes. For larger events, we offer on-site staffing and support. Our team can help with check-in, box office operations, troubleshooting, and ensuring everything runs smoothly on event day. Contact us to discuss your on-site support needs.

Ticket protection is an optional add-on offered to attendees at checkout. If a protected buyer can't attend due to covered reasons (illness, injury, travel issues, and more), they can file a claim and receive a refund from our third-party protection partner. Learn more about ticket protection.

Ticket protection generates additional revenue on every transaction (up to 20% more ancillary revenue), reduces refund requests and chargebacks, and increases buyer confidence which can boost conversions. Protected attendees file claims with our partner, not with you, so you keep your ticket revenue.

No. Our third-party protection partner handles all claims, refunds, and customer service for protected tickets. There's no admin work for you. Protection is offered automatically at checkout with no manual setup required.

No. Ticket protection is always optional. Attendees see clear pricing and coverage terms at checkout and can choose whether to add protection to their order. Many buyers appreciate having the option, especially for higher-priced tickets.

After purchasing, you'll receive a confirmation email with your tickets attached as a PDF. You can also log in to your Big Tickets account at bigtickets.com/home to view and download your tickets anytime. Add them to Apple Wallet or Google Wallet for easy access on event day.

Transfer policies are set by the event organizer. If transfers are enabled, you can transfer tickets to another person from your account. The recipient will receive their own tickets via email. Check the event page or your confirmation email for the specific transfer policy.

Refund policies are set by each event organizer. Check the event page or your confirmation email for the refund policy. If refunds are available, contact the event organizer directly. If you purchased ticket protection, you may be able to file a claim for covered reasons through our protection partner.

First, check your spam or junk folder. If you still can't find it, log in to your account at bigtickets.com/home to access your tickets. You can also contact our ticket buyer support team at support@bigtickets.com and we'll resend your confirmation.

Yes. Big Tickets has been in business since 2003 and has powered over 10,000 events, selling more than 20 million tickets. We're based in the Atlanta area and work with trusted organizations including the Ohio Renaissance Festival, Carolina Renaissance Festival, Arizona Renaissance Festival, Cleveland Clinic, and many more.