SMS Notification Terms

SMS Notification Terms

Last Updated: July 15, 2026

These SMS Notification Terms ("SMS Terms") describe how Xorbia Technologies, Inc., operating as Big Tickets ("BIG TICKETS," "we," "us," or "our"), sends text messages to users who have opted in to receive them. Big Tickets operates two distinct SMS programs, each with its own separate opt-in: (1) a transactional notification program for ticket buyers and event registrants, described in Sections 1 through 9; and (2) an optional onsale alert program that sends marketing and promotional messages to users who request onsale reminders, described in Section 11. These SMS Terms are incorporated into and made part of the Big Tickets Terms of Service and Privacy Policy.

1. Program Description (Transactional Notifications)

Big Tickets operates a transactional SMS notification program that sends text messages to users who have explicitly opted in at the time of checkout or waitlist registration. Messages are sent by or on behalf of Xorbia Technologies, Inc. (operating as Big Tickets), 2864 Franklin St, Avondale Estates, GA 30002.

This transactional program is limited strictly to transactional notifications and does not send marketing, promotional, or advertising messages. All messages in this program are triggered by a specific user action (such as completing a purchase or joining a waitlist) and relate directly to that action. Big Tickets separately operates an optional onsale alert program that sends marketing and promotional messages; that program is described in Section 11 and requires its own separate opt-in. Message notifications may contain direct links to bigtickets.com or to our official short URL domain, bgtk.io.

2. How to Opt In

You may opt in to Big Tickets transactional SMS notifications in the following ways:

• At checkout: By checking the SMS opt-in checkbox during the ticket purchase process and providing your mobile phone number, you consent to receive transactional SMS notifications from Big Tickets about your order.
• At waitlist registration: By checking the SMS opt-in checkbox when joining an event waitlist and providing your mobile phone number, you consent to receive SMS updates about your waitlist status from Big Tickets.

Opting in to SMS notifications is voluntary. It is not a condition of purchasing tickets or using the Big Tickets platform. You may complete a ticket purchase or join a waitlist without opting in to SMS notifications.

By opting in, you confirm that you are the owner or authorized user of the mobile phone number provided, that you are 18 years of age or older, and that you consent to receive text messages from Big Tickets at the number provided. Consent is not required as a condition of any purchase.

3. Message Types

Depending on the actions you take on the Big Tickets platform, you may receive one or more of the following transactional message types after opting in:

• Order confirmation: Sent after a successful ticket purchase to confirm your order details.
• Ticket delivery: Sent when your tickets are ready and available for access or download.
• Waitlist status update: Sent when your waitlist position changes or tickets become available for a waitlisted event.
• Payment alert: Sent if there is an issue processing your payment, such as a declined card or failed transaction requiring attention.

Big Tickets does not send marketing messages, promotional offers, or advertising content through this transactional program. Marketing and promotional onsale alerts are sent only through the separate onsale alert program described in Section 11, which requires its own opt-in.

4. Message Frequency

Message frequency varies based on your activity on the Big Tickets platform. You will only receive messages when you have taken a qualifying action (such as completing a purchase or joining a waitlist) that triggers a transactional notification. You will not receive recurring scheduled messages, daily updates, or messages unrelated to your account activity.

5. Message and Data Rates

Message and data rates may apply to SMS messages you receive from Big Tickets. These charges are assessed by your mobile carrier and are not charged by Big Tickets. Please contact your mobile carrier for information about your messaging plan and any applicable rates.

6. How to Opt Out

You may opt out of Big Tickets SMS notifications at any time using any of the following methods:

• Reply STOP: Reply STOP to any Big Tickets text message to immediately unsubscribe from that Big Tickets SMS program. After opting out, you will receive a single confirmation message and no further messages will be sent from that program.
• Email: Send an opt-out request to [email protected] with your mobile phone number and a request to be removed from SMS notifications.
• Contact support: Call us at 1-888-318-2752 during business hours and a support representative will process your opt-out request.

Opting out will not affect your ability to purchase tickets or use any other feature of the Big Tickets platform. If you opt out and later wish to receive SMS notifications again, you may re-enroll at the time of your next checkout, waitlist registration, or onsale alert signup.

7. How to Get Help

If you need assistance with Big Tickets SMS notifications, you may:

• Reply HELP: Reply HELP to any Big Tickets text message to receive a response with support contact information.
• Email: Contact us at [email protected].
• Phone: Call 1-888-318-2752.

8. Supported Carriers

Big Tickets SMS notifications are delivered via major US wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, and other carriers. Carrier participation may vary. Big Tickets is not responsible for delayed or undelivered messages resulting from carrier network conditions, coverage limitations, or other factors outside Big Tickets' control.

9. Data Privacy and SMS Opt-In Data

Big Tickets collects your mobile phone number and SMS opt-in consent record solely for the purpose of delivering the SMS notifications you have opted in to as described in these SMS Terms. Big Tickets does not sell, share, or transfer your SMS opt-in data or consent records to any third party for marketing, advertising, or any other purpose, except as required by applicable law or as expressly authorized by you.

This restriction applies specifically to text messaging originator opt-in data and consent records. Sharing of opt-in data with third parties for purposes unrelated to the delivery of the SMS notifications described herein is not permitted.

Your mobile phone number and SMS consent records are retained for a minimum of four (4) years from the date of your opt-in or opt-out, in accordance with CTIA guidelines and applicable law. For full details on how Big Tickets handles your personal information, please review our Privacy Policy.

10. Organizer SMS Notifications (Separate Program)

At checkout, you may have the option to separately opt in to SMS communications from the event organizer. This opt-in is distinct from the Big Tickets SMS programs and constitutes a separate consent to receive messages from the named event organizer directly. Big Tickets facilitates the collection of this consent on the organizer's behalf but is not responsible for the content, frequency, or practices of organizer SMS communications.

When opting in to organizer SMS communications, the organizer's name will be displayed on the opt-in checkbox at checkout. Your phone number will be shared with that specific event organizer solely for the purpose of sending event-related communications. To opt out of organizer SMS messages, reply STOP to any message sent by the organizer.

11. Onsale Alert SMS (Marketing Program)

Big Tickets operates a separate, optional onsale alert SMS program that sends marketing and promotional messages. This program is distinct from the transactional notification program described in Sections 1 through 9 and requires its own separate opt-in.

How to opt in: You may opt in to onsale alerts by entering your mobile phone number and checking the SMS consent checkbox on the Event Onsale signup on an event page at bigtickets.com. The checkbox is unchecked by default and requires affirmative action. The checkbox label reads: "By providing your phone number you agree to receive marketing and promotional text messages from Big Tickets about events you've asked to be notified about. Consent is not a condition of purchase. Message frequency will vary. Msg & data rates may apply. Reply HELP for help or STOP to cancel." Opting in is voluntary and is not a condition of purchasing tickets or using the Big Tickets platform.

Message content: Through this program, Big Tickets sends marketing and promotional messages related to ticket onsales for events you have asked to be notified about, including onsale start reminders, onsale-live announcements, and limited-availability alerts. These messages are intended to encourage and enable ticket purchases.

Message frequency: Message frequency varies based on the events for which you have requested onsale alerts.

Message and data rates: Message and data rates may apply, as assessed by your mobile carrier. Big Tickets does not charge for this service.

How to opt out and get help: Reply STOP to any onsale alert message to unsubscribe from onsale alerts. Reply HELP for assistance, or contact [email protected] or 1-888-318-2752.

Data privacy: Big Tickets does not sell, share, or transfer your onsale alert opt-in data or consent records to any third party for any purpose, except as required by applicable law or expressly authorized by you. This restriction applies specifically to text messaging originator opt-in data and consent records.

Representative examples of onsale alert messages you may receive after opting in:

12. Message Samples (Transactional)

The following are representative examples of transactional SMS messages you may receive from Big Tickets after opting in to the transactional program:

13. Changes to These SMS Terms

Big Tickets reserves the right to modify these SMS Terms at any time. If we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Big Tickets SMS programs following any changes constitutes your acceptance of the updated SMS Terms. If you do not agree to updated SMS Terms, you may opt out at any time by replying STOP to any Big Tickets message.

14. Relationship to Terms of Service and Privacy Policy

These SMS Terms are part of the Big Tickets Terms of Service. In the event of any conflict between these SMS Terms and the Terms of Service with respect to SMS messaging, these SMS Terms shall govern. All other rights and obligations are governed by the Terms of Service and Privacy Policy.